Refund and Return Policy

  • At NovaEssence, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to make the return and refund process as smooth as possible.

Returns

Eligibility for Returns:

  • Items must be returned within 7 days of delivery.
  • Products should be unused, in their original condition, and with all original packaging, tags, or accessories intact.
  • Certain items, such as personal care products, intimate wear, or items marked as non-returnable, cannot be returned due to hygiene or safety reasons..

How to Initiate a Return:

  1. Contact our customer support team at [contactus@nnvnovaessence.com / +92 322 8851156] to request a return authorization.
  2. Provide your order number, details of the product(s) to be returned, and the reason for the return.
  3. Once approved, you will receive instructions on how and where to send your item.

Return Shipping:

  • Customers are responsible for the return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
  • For damaged or defective items, we will provide a prepaid shipping label.

Refunds

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.

Partial Refund:

  • In some cases, partial refunds may be granted (e.g., if the product shows signs of use or is missing parts not due to our error).

Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us with the details, and we will assist you.

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