Privacy Policy
Privacy Policy for NovaEssence
1. Introduction
Welcome to NovaEssence! By accessing and using our website, you agree to comply with the terms and conditions outlined in this policy. Please read the following carefully to understand your rights and obligations when using our services.
2. General Terms
- By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.
- NovaEssence reserves the right to update, modify, or replace any part of this policy without prior notice. Continued use of the website constitutes acceptance of such changes.
3. Privacy Policy
- We are committed to protecting your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy. Your information will not be sold, shared, or distributed without your consent unless required by law.
4. Payment and Billing
- Payments must be made using secure methods provided on the website.
- Prices listed are subject to change without notice.
- NovaEssence reserves the right to cancel or refuse orders due to inaccuracies or errors in pricing or availability.
5. Shipping and Delivery
- Timely delivery of orders is our priority. Estimated delivery times are provided at checkout but may vary due to factors beyond our control (e.g., customs delays, carrier issues).
Customers must provide accurate shipping information. NovaEssence is not liable for lost packages due to incorrect addresses.
6. Returns and Refunds
- Products may be returned within 14 days of delivery if unused, in original packaging, and with proof of purchase.
- Refunds are processed upon receipt and inspection of returned items. Shipping costs are non-refundable.
- Custom or personalized items are non-refundable unless they arrive damaged or defective.
7. Product Information
- While we strive for accuracy, product descriptions, images, and prices may occasionally contain errors. NovaEssence reserves the right to correct such errors and update information at any time.
8. User Conduct
Users are prohibited from:
- Engaging in illegal activities on the website.
- Uploading or transmitting malicious software.
- Using the website to harass, abuse, or harm others.
- NovaEssence reserves the right to restrict access or terminate accounts for violations.
9. Intellectual Property
- All content, including text, graphics, logos, and images, is the property of NovaEssence and protected by copyright laws. Users may not reproduce, distribute, or exploit any content without prior written consent.
10. Limitation of Liability
- NovaEssence is not responsible for indirect, incidental, or consequential damages from website use.
- Our maximum liability for claims is limited to the amount paid by the customer
11. Contact Information For questions or concerns,
contact us:
Email: contactus@nnvnovaessence.com
Phone: +92 322 8851156
Address: Izmir Town Lahore, Pakistan, 54000
