Frequently Asked Questions
General Questions
A: NovaEssence is your one-stop solution for essential lifestyle products. We offer a wide range of items, including Home & Kitchen essentials, Fashion accessories, Baby care products, Beauty items, and Home Décor.
A: You can reach out to us through our Contact Us page or email us at contactus@nnvnovaessence.com / +92 322 8851156. Our customer support team will respond promptly.
Orders & Shipping
A: Placing an order is easy! Browse our website, add your desired items to the cart, and proceed to checkout. Enter your details, choose a payment method, and complete the purchase.
A: We accept all major credit/debit cards and COD options as displayed at checkout.
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location.
A: Delivery times typically range from 7 to 15 business days, depending on your location. You can check your order status using the tracking number provided.
A: Yes, once your order is shipped, you’ll receive an email with a tracking link to monitor your package’s progress.
Returns & Refunds
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 7 days of delivery. The item must be unused and in its original packaging.
A: To request a refund, contact our customer support team with your order details and the reason for the return. Once approved, we’ll process your refund.
A: For hygiene and safety reasons, certain items like personal care products and intimate wear may not be eligible for returns.
Product Information
A: Yes! Keep an eye on our homepage for ongoing discounts and subscribe to our newsletter for exclusive deals and updates.
A: We value customer feedback! Feel free to reach out to us with product suggestions, and we’ll do our best to add them to our inventory.
Account & Privacy
A: No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a personalized shopping experience.
A: We take your privacy seriously and use secure encryption methods to protect your data. Read more in our Privacy Policy.
Others
A: Yes, we welcome collaborations! If you’re an influencer or affiliate, Contact our Team for more details.
A: Absolutely! During checkout, you can select the “Gift Option” and add a personalized message for your loved ones.
A: Yes, we provide bulk purchase options. Contact us for special rates and more information
A: After receiving your order, visit the product page and leave a review to share your experience with other customers.
