Hair Brush
Massager
Rs1,500
EMS Smart
Massager
Rs849
Cleaning
Gloves!
Rs2,500
Air Cushion
Hair Brush
Rs1,999
Body Massage
Roller
- Free Shipping on orders over 2 items 🆓
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EMS Smart
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Q1: What is NovaEssence?
A: NovaEssence is your one-stop solution for essential lifestyle products. We offer a wide range of items, including Home & Kitchen essentials, Fashion accessories, Baby care products, Beauty items, and Home Décor.
Q2: How can I contact NovaEssence?
A: You can reach out to us through our Contact Us page or email us at contactus@nnvnovaessence.com / +92 322 8851156. Our customer support team will respond promptly.
Q1: How do I place an order?
A: Placing an order is easy! Browse our website, add your desired items to the cart, and proceed to checkout. Enter your details, choose a payment method, and complete the purchase.
Q2: What payment methods do you accept?
A: We accept all major credit/debit cards and COD options as displayed at checkout.
Q3: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location.
Q4: How long will it take to receive my order?
A: Delivery times typically range from 7 to 15 business days, depending on your location. You can check your order status using the tracking number provided.
Q5: Can I track my order?
A: Yes, once your order is shipped, you’ll receive an email with a tracking link to monitor your package’s progress.
Q1: What is your return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 7 days of delivery. The item must be unused and in its original packaging.
Q2: How do I request a refund?
A: To request a refund, contact our customer support team with your order details and the reason for the return. Once approved, we’ll process your refund.
Q3: Are there any items that cannot be returned?
A: For hygiene and safety reasons, certain items like personal care products and intimate wear may not be eligible for returns.
Q1: Do you offer discounts or promotions?
A: Yes! Keep an eye on our homepage for ongoing discounts and subscribe to our newsletter for exclusive deals and updates.
Q2: Can I request a specific product that’s not listed on your website?
A: We value customer feedback! Feel free to reach out to us with product suggestions, and we’ll do our best to add them to our inventory.
Q1: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a personalized shopping experience.
Q2: How is my personal information protected?
A: We take your privacy seriously and use secure encryption methods to protect your data. Read more in our Privacy Policy.
Q1: Do you collaborate with influencers or affiliates?
A: Yes, we welcome collaborations! If you’re an influencer or affiliate, Contact our Team for more details.
Q2: Can I gift products from NovaEssence?
A: Absolutely! During checkout, you can select the “Gift Option” and add a personalized message for your loved ones.
Q3: Do you offer bulk or wholesale purchasing options?
A: Yes, we provide bulk purchase options. Contact us for special rates and more information.
Q4: How can I leave a review?
A: After receiving your order, visit the product page and leave a review to share your experience with other customers.
